This Privacy Notice describes the ways in which OiHelp (“Oihelp”, “we”, “our”, or “us”) may
collect, process, use, and disclose information about you through the websites, social media
properties, phone calls, applications, contractual and precontractual activities, your visits to
our office, other online services operated by us (collectively, the “ Services”), and the choices
you can make about the way your information is collected and processed through the
Services. By using any Service, you consent to the processing of your information as set forth
in this Privacy Policy, now and as may be amended by us from time to time.
This Privacy Policy does not apply to any third-party applications or software that integrates
with the Services, or any third-party products or services. We enter into contracts with our
Clients (“Clients”) for OiHelp products and services. The processing of personal information
in the context of Client applications (“Client Application”) that are built on or incorporate
OiHelp software or cloud services is controlled by the Client and is subject to the Client’s
privacy policy and practices, which may differ from this policy.
--------------------------------------------------------------------------------------------------------------------------
Table of Contents
1. What information do we collect and receive?
A. Direct Interactions
B. Automated Interactions
C. Publicly Available Data / Data from Third Parties
2. How do we use this information?
3. Under what circumstances do we disclose this information?
4. How is your information secured?
5. Where is this information processed?
6. Data Retention
7. Your choices/Do Not Track
8. Your rights
9. Children's information
10. Changes to this Privacy Notice
11. Contact us
1. What information do we collect and receive?
We and our service providers may collect and receive both personal information and
other information from a variety of sources that generally fall into three categories:
Direct Interactions:
Data from your use of, and interaction with us through, any Service, social media
channel and/or other activity such as account creation, Client support requests,
interactions related to a pending or signed contract or testing, submissions of
registrations and posting to forums, visits to our office or sales inquiries and
transactions.
Automated Interactions:
Data from the use of technologies such as electronic communication protocols,
robotics and analytic tools, cookies, embedded URLs or pixels, or widgets, buttons and
similar tools.
Publicly Available Data / Data from Third Parties:
Data from automated interactions on non-OiHelp websites, or other data you may
have made publicly available, such as social media posts, or data provided by third
party sources, such as marketing lists, partner referrals, or data aggregators.
A. Direct Interactions
You, or the organization you work for, may submit data that includes your name,
contact information such as a physical address, email address, phone number,
username, password, employer and job title, activity logs, and registration
information to us when using the Services. We also collect and receive information
when you:
• Create a Oi Help account
• Participate in our message boards and discussion forums or other interactive
features; interact with us on social media or the Services;
• Apply for a job (our Candidate Privacy Notices can be found here);
• Make a purchase (e.g., purchase App products from OiHelp website);
• Participate in polls and surveys on our website.
• Sign up to receive electronic newsletters and other materials;
• Download or request software, product upgrades, reports, and other
information;
• Submit a partner or reseller diligence questionnaire;
• Submit an RFP or customer questionnaire;
• Interact with us in relation to a pending or signed contract or testing;
• Contact us with a question, comment, or request, including requests for
technical support.
• Visit our offices as a guest
The information that you provide us may include one or more of the following:
▪ Your name, your photograph, your voice audio recording or your video image,
your title, your company, and contact information such as your physical
address, email address and phone number;
▪ Username, password, and other registration information;
▪ Transaction-related information;
▪ Information you provide when you are visiting our offices
▪ Information you provide when submitting a support request;
▪ Information you provide when you make a request or otherwise contact us;
Please note that due to the current COVID 19 pandemic we may ask you, to the extent
allowed by and in a form permitted by privacy laws, to provide your health
information, including your exposure to COVID-19 infection, your recent travels,
COVID – 19 related symptoms and temperature.
When you use a Service, we will collect and store information about your use of these
Services.
B. Automated Interactions
Service, and the search terms you enter on the Service. This information allows us to
recognize you and personalize your experience if you return to a Service, to improve
the Services and the products and services we provide, and to provide you with
advertisements targeted to your interests (commonly referred to as “Targeted
Advertisements”). We and our service providers may collect and store this information
using “cookies,” which are small text files that many websites save on your computer
when you visit and access when you return, or similar technologies such as web
beacons or pixel tags. We use search terms only to provide relevant search results in
the moment and do not store them for any future use.
We use the following types of cookies on our website:
• Required cookies which are required to enable core site functionality and tailor
future content through marketing efforts
• Functional cookies which allow us to analyze site usage so we can measure and
improve performance
• Advertising cookies - used by advertising companies to serve ads that are
relevant to your interests
We and our service providers also use Google Analytics, which collects and processes
certain technical information from your computer or mobile device such as the web
address of the page that you are visiting and your Internet Protocol address. More
information can be found at “How Google uses data when you use our partners’ sites
or apps,” located at https://www.google.com/policies/privacy/partners.
To customize your experience, our mobile applications may collect precise
information about the location of your mobile device, but only with your express
consent. Once you have consented to the collection of the precise location of your
mobile device, you may adjust this consent by managing your location services
preferences through the settings of your mobile device.
C. Publicly Available Data / Data from Third Parties
We may collect or receive business-related information about you from public sources
and various third parties, including providers of marketing lists. We may also obtain
your business contact information from individuals at your organization. Information
from public sources may include business contact data obtained from search
information providers such as Google or social media such as Facebook, LinkedIn. On
occasion, we may purchase third-party marketing lists of business contact data to send
direct marketing communications.
2. How do we use this information?
Personal data transferred to us by a Client (“Client Data”) will be processed in
accordance with the Client’s instructions as set forth in our contract with that Client
(“Client Agreement”), and as required by applicable law. Client may use our cloud
service to grant and remove access to a Client Application; assign roles and configure
settings, access, modify, export, share and remove Client Data; and otherwise apply
its policies to the Client Application. If your personal information is being processed
as Client Data and you wish to exercise any rights you may have to access, correct,
update, port or delete such personal information, please inquire directly with the
Client.
We may process and use your personal data and other information that we collect or
receive for several purposes as necessary to fulfill contractual obligations and other
lawful bases, such as our legitimate interest in engaging in commerce, offering
products and services, performing due diligence on Clients, prospects and business
partners, preventing fraud, ensuring information and network security, conducting
direct marketing and complying with industry practices, including:
• Delivering and performing a Services;
• Providing you with the products, pricing, services, or information you request;
• Supporting your Client or partner relationship with us (e.g., notifying you of a
product update or for billing, account management and other administrative
matters);
• Processing any transactions you have authorized;
• Processing an employment application;
• Verifying your identity;
• Providing you with information about a Service or required notices;
• Delivering Targeted Advertisements and other marketing communications,
promotional materials, or advertisements that may be of interest to you (e.g., if
you view a webpage about a particular product or service, we or a service provider
of ours may later display an advertisement for a related product or service on a
different webpage that you visit through a Service or on another website that has
a relationship with the service provider);
• Allowing us to improve a Service and the products and services we provide, such
as by better tailoring our content to users’ needs and interests;
• Developing new products, facilitating product, software and applications
development and conducting research, analysis, studies or surveys and identifying
usage trends;
• Generating and analyzing statistics about your use of a Service; and detecting,
preventing, and responding to fraud, intellectual property infringement, violations
of our Terms of Use, violations of law, or other misuse of a Service.
We may use your personal information to interact with you on third party social
networks. Our interactions with you on a third-party social network is subject to that
network’s privacy policies and terms of use.
We may combine or aggregate any of the information we collect or receive through
the Services or elsewhere (e.g., through telephone, email, interactions on social
media, or personal contact with us or our employees, product registration, call
centres, or public events such as trade shows or seminars) for the purposes listed
above.
When you make a purchase using a credit card on the Services, your credit card
information is transmitted directly to our third-party payment processor. We do not
store your credit card information and the third-party payment processor does not
share your credit card information with us.
To the extent that our processing of your personal data is subject to the General Data
Protection Regulation or other privacy laws which so allow, we may rely on the legal
bases described above to process your personal data. We may also process your
personal data for direct marketing purposes and for administration of contractual and
precontractual relationships and you have a right to object to our use of your personal
data for this purpose at any time.
3. Under what circumstances do we disclose this information?
We may disclose the information we collect and receive about you to:
• Our affiliates and subsidiaries worldwide for business purposes, including Client
support, contractual and precontractual administration, marketing, technical
operations and account management purposes.
• Service providers and suppliers worldwide who work on our behalf and who have
agreed to keep the information confidential and use the information solely to carry
out the services that they are performing for us, including hosting, storage and data
analysis.
• Third parties and partners worldwide for our marketing, advertising, events,
promotions or other similar purposes, including event sponsors and third-party data
enrichment providers, who help us keep your business contact information (e.g.
name, title, company, work email address, etc.) complete, current and accurate;
• Your employer if it is our client or partner.
• Other users of our Services, consistent with your privacy settings.
• As required by law, such as to comply with a court summon or other legal process, a
court order, requests from regulatory or tax authorities, or government reporting
obligations;
• Other third parties with your consent;
• When we believe in good faith that disclosure is necessary (a) to protect our rights,
the integrity of any Service, or your safety or the safety of others, or (b) to detect,
prevent, or respond to fraud, intellectual property infringement, violations of our
Terms of Use, violations of law, or other misuse of any Service; and service providers,
advisors, and other third parties worldwide to the extent reasonably necessary to
proceed with the negotiation or completion of a merger, acquisition, financing, public
offering of securities, reorganization, or sale of all or a portion of our assets.
In addition, we may share de-identified information, such as reports on user demographics
and traffic patterns, with third parties. We will not sell information that can personally
identify you to others and sharing with third parties is as set forth in this Privacy Policy.
A Service also may contain links to third-party websites and applications for your convenience
and information. We do not control those third-party websites and applications or their
privacy practices, which may differ from our own. You acknowledge and agree that we are
not responsible for the collection and use of your information by third-party websites and
applications that are not under our control, and such information is not governed by this
Privacy Policy.
4. How is your information secured?
We strive to maintain reasonable and appropriate administrative, technical, and
physical safeguards designed to safeguard the information collected by the Services
from loss, misuse, and unauthorized access, disclosure, alteration and destruction,
taking into account the risks involved in the processing and the nature of the
information. However, no information system can be 100% secure, so we cannot
guarantee the absolute security of your information. Moreover, we are not
responsible for the security of information you transmit to the Services over networks
that we do not control, including the Internet and wireless networks.
5. Where is this information processed?
Information collected through the Services will be processed using resources and
servers located in various countries around the world, including Australia, Brazil,
Canada, United Kingdom, Germany, Netherlands, Poland, India, Ireland, Japan,
Singapore and the United States. Therefore, your personal information may be
transferred, processed and stored outside the country where your information was
collected by using or attending a Service. By using a Service, you consent to such
transfer to, and processing and storage in, the United States and other countries.
6. Data Retention
We will retain Client Data in accordance with the applicable terms in the Client
Agreement, and as required by applicable law. The Client may be able to customize its
retention settings and apply those customized settings depending on the OiHelp
product.
We may retain other personal data for as long as necessary for the purposes described
in this Privacy Policy. This may include keeping your personal data after you have
deactivated your Oihelp account for the period of time needed for us to pursue
legitimate business, conduct audits, comply with (and demonstrate compliance with)
legal obligations, resolve disputes and enforce our agreements.
7. Your choices/Do Not Track
You have the ability to access your OiHelp account and modify your Oihelp account
information online by visiting our website. You may also (i) manage what types of
email you receive from us, (ii) update your contact information, (iii) change how we
process your information, including opt-out of sharing.
As described in “What Information we Collect and Receive”, we collect cookies on
Oihelp.in. If you do not want the Services to collect information through the use of
cookies, you can set your web browser to reject cookies from the Services. Each
browser is different, so you should check your browser’s “Help” menu to learn how to
change your cookie preferences. Blocking or rejecting cookies from the Services will
impact your ability to use features and functionality of, and may prevent access to,
the Services.
8. Your rights
If you reside in certain states or in certain countries, including within the European
Union, you may have one or more of the following rights available to you under data
protection laws in relation to your personal data: the right to access, update, correct,
receive, port, object, delete or restrict processing of your personal data.
Access
In certain jurisdictions, you have the right to request that we disclose certain
information to you about our collection and use of your personal information. To
request access your personal data that we have collected, used or disclosed please
contact – [email protected] .
Update or Correct
To update or correct your personal data, you can usually do this by updating your
Oihelp account.
Port
To request a copy of your personal data that we have collected about you in a
commonly used and machine-readable format, please contact – [email protected] .
Object – To object to processing of your personal data please contact –
[email protected] .
If your personal data is processed based on your consent, you may withdraw your
consent at any time, without affecting the lawfulness of our processing based on such
consent before it was withdrawn.
To exercise any of the above-listed rights please contact us at – [email protected] .
We will process any requests in accordance with applicable laws and within a
reasonable period of time. We may need to verify your identity and place of residence
before processing your request.
We may take reasonable steps to authenticate your request and request information
to verify you identify, considering the context of your request and your reasonable
expectations. We may also reject your requests where permitted or required to do so
in accordance with applicable laws.
9. Children's information
The Services are not directed to, nor do we knowingly collect information from,
children under the age of 18. If you become aware that your child or any child under
your care has provided us with information without your consent, please contact us
at – [email protected] .
10. Changes to this Privacy Notice
If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on
this page and updating the revision date. If we make any revisions that materially
change the ways in which we use or disclose the information previously collected from
you through a Service, we will give you the opportunity to consent to such changes
before applying them to that previously collected information.
11. Contact us
If you have any questions about this Privacy Policy or our use of your information
collected through the Services, please contact [email protected].
Attn: Chief Compliance Officer at Tura.
